FREQUENTLY ASKED QUESTIONS

This is a short list of our most frequently asked questions.Please contect support@kikatech.com
if you have a question that is not asked on this page.

Emoji Related

Q: My emoji looks fine on my device, but why do they look different on my friend’s phone?

A: This can happen for a few different reasons. The keyboard uses the standard Android font. This means that depending on what version of Android your device is running and what app you are using, the look and color of the emoji will be impacted.

–  The type of device your friend has is different than yours
–  Your friend’s device is running a different OS version
–  Your friend is using an iPhone, iPad or iPod

Q: Why are my emoji different from other apps or iOS?

A: This can happen for a few different reasons. The keyboard uses the standard Android font. This means that depending on what version of Android your device is running and what app you are using, the look and color of the emoji will be impacted.

–  The type of device your friend has is different than yours
–  Your friend’s device is running a different OS version
–  Your friend is using an iPhone, iPad or iPod

Q: Why do emojis take up more than one character?

A: This issue only affects SMS. When sending a standard SMS, emoji takes up more than one character. This is related to the way the character is coded. That’s the way all standard SMS works with emoji. If you are seeing your characters per SMS decreasing when using emoji, it is because SMS does not have a 160 character limit, it has a 140 bytes limit. Usually messages are encoded using GSM 03.38 that uses 7 bits per character so you end up with a 160 -character limit. When you write emoji your SMS app most likely switches to using UTF-16 that uses 2 or 4 bytes per character that gets you an upper limit of 70 characters. If you only use characters those are encoded as 4 bytes, you can only write 35 characters. The upper limit can be even lower if you use combining characters (for example diacritic marks).

Q: Why are my emoji black and white?

A: The keyboard uses the standard Android font.  Depending on what version of Android your device(s) are running and what app you are using,  look and color of the emoji will be impacted. Currently, emoji are only supported by Jellybean and KitKat (Android 4.1 and higher ). In Android 4.1 most emoji system fonts are black and white, but also not all 4.2 and higher versions of Android have a color system emoji font.

Privacy Related

Q: Does this keyboard collect my personal information like credit card details, passwords, personal messages, etc?

A: We understand that you encountered a warning message saying that Kika Keyboard may be able to collect your data.However,this alert appears whenever ANY third-party keyboard is enabled.We are designed not to receive, store, transmit any sensetive data.Our keyboard is absolutely safe to use.

Others

Q: Message may be corrupted on recipient’s device, change input mode to automatic?

A: If you got an alert in your Samsung Galaxy phone that say: message may be corrupted on recipient device. Do not send the message because your friend will get a “???“ text message.

Follow this tutorial to fix the problem.
Step 1: In the Attention message click Cancel. This will not send your message which is good for now.
Step 2: Go to Messaging then click Settings.
Step 3: Click Input mode
Step 4: Select Automatic.
Result: You should be able to send message with regular text instead of “???“ text.

Q: Why can’t I see the voice key in keyboard?

A: Please go to system setting -> language input to check if the “Google Voice Typing“ has been enabled. If not, please enable it, then you can see the voice key in keyboard. If action above still can‘t enable the voice key, please check if you disabled the “GOOGLE SEARCH“ app and enable it.

Settings
> More tab

> Application manager
> Scroll over to ALL
> Scroll down to Google search
> Click on it and click on FORCE STOP
> If you scroll over to TURN OFF, it shows all apps you disabled
> To enable it again
> Scroll over to TURN OFF
> Find the app and click on it to turn it on

Q: Why  does the keyboard switch to default keyboard after rebooting?

A: Keyboard switching back  after rebooting is a known android OS issue. Considering that we recommend you running Backup and Sync in the app first.

For the solution:
> Go under Android System Settings

> Backup and reset
> Uncheck “Automatic restore“

Now uninstall and reinstall the app.
Be sure to check Automatic restore back after reinstall.

**Another Alternate SOLUTION**

Using ES File Manager
1) Open ES File Manager
2) Click on the menu button of your device
3) Click on “Manager“
4) Click on “App Manager“
5) Long press on app you want to extract
6) Click on “backup“
7) Extracted .apk files will be placed on the “backups“ directory of your sd card
Now install this new backup over your existing keyboard.

*Should* stay there forever now. :)

Q: Why does Kika Keyboard consume a lot of battery or occupy too much memory?

A: After our developers‘ test of battery and memory consumption, Kika Keyboard is in the normal range. If you have any additional information, please feel free to contact us.

Q: My emoji does not show up normally in some games or Messaging Apps, why?

A: Some games or messaging apps are incompatible with Kika Keyboard and we are trying to contact those app developers to solve the problem. However, if Kika keyboard malfunctions in any of your apps, please give us your feedback to make Kika Keyboard better. 

Q: About Auto-Correct.

A: Auto-Correct can be turned off on keyboard menu (top left hand side of the keyboard). In the app settings you can change the intensity of the Auto Correct, under “Advanced Options“.

Comments are closed.